Our policy lasts 30 days. If it is 30 days after your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, you will be sent an email to notify you that we have received your returned item.
Refunds (if applicable)
We will also notify you if your returned item(s) has been accepted for approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What to do if your refund it missing or late (if applicable)
Check with your bank to ensure you have not received your refund yet. There is often some processing time before a refund is posted. Also, contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, the purchaser of the gift will be issued a refund.
To return your product, you should mail your product to:
Joc Holdings Group
1520 LUNA RD STE 120
CARROLLTON TX 75006
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, it is recommend using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item